Refund policy

Returns & Exchanges

Click here to start your return.

We encourage you to shop mindfully and purchase only those items you are confident will be loved for a long time. But we also recognize that mistakes happen! Sometimes clothing doesn't fit the way you expected, or your loved ones already have a copy of the book you sent them.

Items may be returned or exchanged within 30 days of receiving your order, as long as they have not been washed, worn or otherwise used. For health and safety reasons, face masks and personal care products such as sunscreen cannot be returned or exchanged. Digital products such as gift cards and Adopt-a-Seal digital downloads are also non-returnable. 

All sale items and pre-orders are final sale and are not eligible for returns, exchanges, or refunds.

All exchanges are final. No additional exchanges may be made. 

To request a return or exchange, please contact us at sales@tmmc.org. Please provide your name, reason for request, and order number or purchaser name. If your return is accepted, we will provide further instructions.

Please note that unless we made a mistake on your order, you are responsible for the cost of mailing items back to us. 

All returns of online orders must be mailed. We do not offer drop-in returns and exchanges. 

Refunds

Once we receive your returned items, refunds will be processed to your original payment method*. It can take several business days for your bank or credit card company to process and post the refund.